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Solution home QuickBooks Desktop Error Codes

QBWC1040: Web Connector did not provide a valid username and/or password Print

Modified on: Wed, Aug 11, 2021 at 5:22 PM


This happens when the password is incorrect or there’s no password set.


What you can do?

If you forgot your password, reset it.


1. Contact your application’s support so they can help you with your password issue.

2. Once you have a new password, set it up in Web Connector.


Note: If you still get this error, reach out to Intuit Support.


Reference: https://quickbooks.intuit.com/learn-support/en-us/set-up-payments/fix-common-web-connector-errors/00/203305


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