How To Void A Transaction?

Void a Transaction -

Void a Transaction:

• Option 1: Search for the Transaction

  • Go to the Transactions section.

• Search for the transaction you would like to void.
• Under the Action column, select the drop-down menu and choose Void.

• Option 2: Void from Customer's Transaction History

  • Select the Customer in the Customers section.

• Go to Transactions under the selected customer.
• Select the transaction you wish to void.
• Under the Action column, select the drop-down menu and choose Void.

Important:

• A transaction can only be voided if the charge has not yet been settled.
• If the transaction has been settled, you cannot void it. Instead, you must refund the transaction.