Logo
New support ticket
Check ticket status
Contact Us: 800.369.1160
Solution home General How To's

What to do when receiving the XML failed or Close Connection Error? Print

Modified on: Wed, Jul 20, 2022 at 2:36 PM


Make sure QuickBooks and the Web Connector are open when doing this. 


If error still occurs: Verify company file is not corrupt and clean the data if needed


The web connector will create an error because payportal does not like that corrupt data


Look at this article for reference and how to verify: https://quickbooks.intuit.com/learn-support/en-us/help-article/damaged-data/verify-rebuild-data-quickbooks-desktop/L30pINADU_US_en_US?uid=l5u4h9q9


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Related Articles

    Home Solutions
    Article views count