QBWC1048: QuickBooks Web Connector could not verify the web application server certificate

Modified on Tue, Dec 10 at 3:26 PM

Resolutions:

  1. Re-download the QBWC File and Re-add the Application:

    • There may have been an issue with the original file or the initial connection setup. Try downloading the QBWC file again from the relevant source and re-adding the application within the Web Connector.
  2. Verify and Allow Communication Through Your Firewall/Antivirus:

    • Ensure that the Intuit Web Connector is allowed to communicate with the following service hosts:
      • dashboard.payportal.com
      • Intuit.com
    • To do this:
      • Check your firewall and antivirus settings to confirm they aren't blocking the Web Connector's traffic.
      • If you're using a corporate or private firewall, ensure these URLs are whitelisted.
      • Make sure that the necessary ports for outbound communication are open (usually ports 443 for HTTPS communication).
      • You might need to temporarily disable the firewall or antivirus software to test if they are the cause of the issue.

Additional Considerations:

  • Proxy Servers: If you're using a proxy server, verify that it's correctly configured to allow traffic from the Web Connector to reach Intuit's services.
  • Network Configuration: If your network has specific routing or DNS restrictions, you may need to modify those settings to ensure proper communication with external services.

Once these steps are followed, attempt to re-add the application in the Web Connector again. If the problem persists, consider reviewing the Web Connector logs for more detailed error messages that could point to specific issues.



Reference: https://quickbooks.intuit.com/learn-support/en-us/set-up-payments/fix-common-web-connector-errors/00/203305

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