Title: Surcharge Override
KB Article number: 00xx
Date: 10/29/2024
Author: Wade Simmons - VP of Product
Opportunity Statement
As a merchant in Pay Portal, I can enable surcharging across my customers using the Feature -> Surcharging tab. This allows me to apply surcharging (up to 3%) to customer invoices paid with a credit card, helping me recoup my processing fees. While this process automatically verifies the zip code and country before applying, some customers are price-sensitive, so I prefer not to surcharge them.
New Feature: Surcharge Override
What it does: This feature allows me to turn off surcharging for specific customers whom I do not wish to surcharge.
Where to find it: Located on the Customer Details page (customers -> customer_name).
Results: When activated, this setting will make the selected customer account non-surchargeable. In the payment window, it will display as follows:
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