If you are unable to find an invoice or customer on Chargezoom or QuickBooks, please verify the following:
Is there an error in the sync log? If so, you'll want to Resync.
Resync from the Merchant portal
Integrations | Accounting Package > View Log
You can click the ReSync buttons to try and resync the invoice or customer
If there is no BLUE Re-sync button, and there is not a recent sync listed in the log, you can force a sync. Here are the steps to queue it in the payportal: https://support.chargezoom.com/support/solutions/articles/44002294508-how-to-enable-force-sync-
Resync from the QB Web Connector
Open QB web connector on your desktop > check the box on the left-hand side of the Payportal application ? click Update Selected
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