Quickbooks web connector needs to be running to keep the sync up to date.
To Open Web Connector and Resync: If the computer has been shutdown or restarted, you may need to restart the web connector.
Login to Quickbooks > File(Top Left) > Update Web Services
Check the box to the left of Payportal > click Updated Selected
**Note - the "Web Connector" sync time must be set for 30 minutes.**
To Verify if the Web Connector is Running
The Web Connector icon shows up on the taskbar 
If you do not see the icon on the taskbar, check the icons near the clock on the bottom right of the screen
You can also verify through the task manager (CRTL + ALT + DEL > Details Tab)
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